DOMESTIC & INTERNATIONAL RETURN/EXCHANGE POLICIES:

Our garments are made with utmost care and love.

As a standard company policy across all direct point of sales, we do not endorse any return or exchange policy irrespective of domestic or international order, including made to order pieces except under the following circumstances:

• If the merchandise received in good condition, is damaged or defective.
• If there is an irreparable issue with the merchandise against the client specifications, for example – sizing issue, fabric covering, length issue, etc.
• If there has been an unprecedented delay in your order and we have not notified you of the same, within 1 week from the date of order placed.

In all the above scenarios, the client must notify our team at Dhwaja.in about the issue over a call or Whatsapp during business hours but most importantly with an email stating the concerns clearly along with the images of the problem areas in the outfit within 24 hours of receiving it.

However, it is only after receiving an acknowledgment of the same from our team , you may send the outfit back to us for the necessary corrective actions. Once the garment is received by our team, please be informed that the sole discretion of accepting the return and/or exchange of the rejected piece lies with DHWAJA only. While returning the outfit please ensure that the merchandise is unused, and is in a properly sealed condition as you received it, with its original packaging.

The decision however will be taken within 2-3 business days of receiving the outfit and you will be duly notified of the same.

All approved returns and/or exchanges are given in the form of credit notes with a validity of 1 year and are redeemable solely at Dhwaja.in.

Disclaimer:

• All credit notes issued are for the MRP amount only and do not include any applicable shipping/duties .
• No returns or exchanges are allowed on discounted outfits.
• All returns or exchanges are allowed only on outfits bought from our website Dhwaja.in.

ORDER CANCELLATION POLICY:

Cancellation of your purchase/ claiming a refund will be applicable only if it is made within  24 hours from the time of purchase. In this case, a refund in the form of a “Credit note” will be initiated within 7 working days from the date of order cancellation. The Credit note will be valid for 1 year from the date of order cancellation. For any cancellation requests received after 24 hours from the time of purchase, DHWAJA shall have no liability in relation to any claim for a refund.

Disclaimer:

1. In case you wish to change your order, any difference in the price of the revised order shall be payable prior to updating your order.
2. If the price of the new order is lesser than the original order, a credit note will be issued against the balance amount.